Last Updated: 21-04-2026

At The Musegency, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (invoice or order ID) is required

 Non-Returnable Items

The following items cannot be returned:

• Digital products or downloadable services

• Customized or personalized items

• Items purchased on clearance or sale

Refunds

Once we receive your returned item, we will inspect it and notify you of the status.

If approved:

• Your refund will be processed within 5–7 business days

• The amount will be credited to your original payment method

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

• Contact us within 48 hours of delivery

• Share product images as proof

Return Shipping

• Customers are responsible for return shipping costs

• Shipping charges are non-refundable

Contact Us

If you have any questions about our Return Policy, please contact us:

Email: support@musegency.com
Phone: +91-0789654123

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Note: This policy is subject to change without prior notice.